⚠️YES! ORDERS OF 4 BOTTLES OR MORE GET FREE SHIPPING!⚠️

FAQ

Below are the answers to many common questions you might have about placing an other with us.

 

If I have a question about my order how can I contact you? The best way to reach us is to email sales@ezrazion.com. We will typically get back to you within the same business day.

 

How fast will my order ship? We expect most orders to ship within 1-3 business days. Wine will be shipped according to weather projections and best practices for wine shipping. 

 

The item I want is out of stock. What should I do? This will happen from time to time. When you attempt to add an out of stock item to your card you will get a pop up message saying the product is unavailable. The best way to keep up with new releases and available stock is to sign up for our email notifications and to Text EzraZionWine to 817-242-4777 and we'll text you when NEW wine releases are announced!

I forgot my discount, what can I do? We can't apply a discount to a previous order.

 

Where do you ship? 

Here’s the States where we CAN ship EZRA ZION WINE: AK, AZ, CA, CO, DC, FL, GA, ID, IL, IN, IA, KS, LA, ME, MA, MI, MN, MO, MT, NV, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, VA, WA, WI, WY

Here’s the States where we CANNOT ship EZRA ZION WINE: AR, HI, UT, MS, AL, RI, DE, NJ, NE, WV, VT, CT, MD, NH, SD

 

What if I need my order ASAP? How can you help me? Please email our customer service and we will be glad to assist, but ultimately it will come down to our stock and how fast you need the order.

 

How can I check my order status? You will receive emails when your order is placed and once it is shipped. Once your order is shipped you will have the tracking number emailed to you. Please note: orders which are drop shipped may not contain tracking numbers. For the latest status, please email us.

 

What carriers do you use to ship? Wine ships UPS and cigars ship USPS. 

 

What should I do if I receive damaged product? When this happens please email us. We stand behind the products we sell and will make it right. Please include pictures which show what damage occurred in your email.

 

My order was canceled. What is going on? The best thing to do is email us at sales@ezrazion.com. Most likely it something which can be easily resolved. Please note we have the right to refuse service to anyone.

 

What is your return policy?  You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

What are your Terms of Service?  You must be above the legal smoking age to purchase premium cigars from this online store. You certify that you are of legal smoking age in your governing jurisdiction. Absolutely, no sales will be made to persons who do not meet these standards.

You must be above the legal drinking age to purchase wine from this online store. You certify that you are of legal drinking age in your governing jurisdiction. Absolutely, no sales will be made to persons who do not meet these standards.

Payment terms - Credit Card (American Express, Visa, Mastercard), and Paypal.

Offers in the price list may not be combined with any other offers or sales.

You can't apply a current promotion on a previous order.

Prices may change without notice.

We reserve the right to limit quantities.

We are not responsible for any typographical errors.

 

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